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Refunds & Returns Policy
Discover Our Commitment to Unique and Meaningful Gifts
This section delves into how Gifts Unseen is driven by a passion for creating heartfelt, personalised treasures. It highlights our dedication to craftsmanship, creativity, and a customer-first approach that defines our journey and inspires our future.
What can we help you with today?
Find answers to common questions about our personalised gifts, delivery, and policies in just a few clicks.
What is your return policy?
We accept returns within 30 days for unused and undamaged items. Please see our full policy for details.
Do you offer refunds on personalised gifts?
As personalised items are custom-made, refunds are only offered for defective or incorrect products.
How do I initiate a return?
To start a return, contact our support team with your order details and reason for return.
What should I do if my item arrives damaged?
If your item is damaged, please reach out to us within 7 days with photos, and we’ll resolve it promptly.
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