1. Information We Collect

We may collect personal information when you place an order, create an account, subscribe to communications or contact our team.

Personal Information

• Full name
• Email address
• Telephone number
• Billing and delivery addresses
• Order and transaction details
• Account and login information
• Customer service correspondence
• Personalisation details submitted for products

Payment details are handled through payment service providers. We do not normally receive or store complete payment card numbers.

Automatically Collected Information

• IP address
• Browser and device information
• Pages visited and website interactions
• Dates and times of visits
• Referral sources
• Cookie and similar technology data

The information collected depends on how you use our website and which optional features or services are enabled.

2. How We Use Your Information

We use personal information for purposes such as:

• Processing and fulfilling orders
• Creating personalised products
• Arranging delivery and shipping
• Sending order confirmations and updates
• Providing customer support
• Managing customer accounts
• Preventing fraud and misuse
• Improving our website and services
• Meeting legal and accounting obligations
• Sending marketing communications where permitted by law

We aim to use personal information only where there is a lawful reason to do so.

3. Our Legal Bases for Processing

Under UK data protection law, we must have an appropriate legal basis for using personal information.

Performance of a Contract

Processing information needed to fulfil your order, deliver products or provide services you've requested.

Legal Obligations

Keeping information where required for tax, accounting or other legal obligations.

Legitimate Interests

Where appropriate, protecting our business, preventing fraud, providing customer support and improving our operations, provided those interests are not overridden by your rights.

Consent

Where consent is required, such as for certain marketing activities or non-essential cookies, we will seek it before processing.

4. Payment Security

Payments are processed using third-party payment service providers.

These providers are responsible for securely processing payment information in accordance with their applicable security and regulatory requirements.

Gifts Unseen does not normally store complete payment card details on its own servers.

5. How We Protect Your Information

We take appropriate technical and organisational measures to help protect personal information against unauthorised access, loss, misuse and disclosure.

Measures may include:

• Encrypted website connections
• Secure hosting and service providers
• Account access controls
• Restricted access to customer information
• Security updates and monitoring
• Data minimisation practices

No internet-based system can be guaranteed to be completely secure.

6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to support its operation and improve the shopping experience.

Essential Cookies

Used for functions such as shopping baskets, checkout, security and account access.

Analytics Cookies

Where enabled, these help us understand website usage and improve performance.

Marketing Cookies

Where enabled, these may support advertising, campaign measurement and relevant promotions.

You can manage cookies through the controls provided on our website, where available, or through your browser settings.

7. Sharing Your Information

We do not sell customer personal information.

We may share information with service providers where necessary to operate our business.

• Payment processing providers
• Delivery and shipping partners
• Website and e-commerce service providers
• IT and hosting providers
• Customer communication services
• Analytics and marketing providers, where applicable
• Professional advisers and authorities where legally required

We take appropriate steps to ensure personal information is protected when shared with third parties.

8. How Long We Keep Information

We retain personal information only for as long as necessary for the purpose for which it was collected, subject to applicable legal obligations.

This may include:

• Processing and completing orders
• Providing customer support
• Maintaining financial and tax records
• Handling returns, refunds and disputes
• Meeting legal or regulatory requirements

Retention periods depend on the type of information and the reason it is held.

9. Your Privacy Rights

Under applicable UK data protection legislation, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion in certain circumstances
• Request restriction of processing
• Object to certain processing activities
• Request data portability where applicable
• Withdraw consent where processing relies on consent

These rights are subject to applicable legal conditions and exceptions.

To exercise your rights, please contact us at support@giftsunseen.com .

We will respond within the timeframe required by applicable data protection law.

You also have the right to complain to the UK's Information Commissioner's Office (ICO).

Visit ico.org.uk for further information.

10. Children's Privacy

Our online shop is intended for customers who are legally able to make purchases.

We do not intentionally collect children's personal information directly for marketing purposes.

Some personalised products may include names or details relating to children when provided by a parent, guardian or purchaser.

We use this information to fulfil the relevant personalised order.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of independent third-party websites.

We encourage you to review their privacy notices before providing personal information.

12. International Data Transfers

Some of the service providers we use may process or store personal information outside the United Kingdom.

Where international transfers take place, we will take appropriate steps to ensure that personal information is protected in accordance with applicable law.

These may include reliance on UK adequacy regulations or appropriate contractual safeguards where required.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, business operations or legal obligations.

Any revised policy will be published on this page with an updated date.

14. Contact Us

For questions about this Privacy Policy or to exercise your data protection rights, please contact:

Gifts Unseen

Email: support@giftsunseen.com

Website: www.giftsunseen.com

We will review privacy enquiries and respond in accordance with applicable law.