Returns & Refunds Policy
Last Updated: June 25, 2026
Returns & Refunds
At Gifts Unseen, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we're here to help.
Return Eligibility
To be eligible for a return:
- The item must be returned within 14 days of delivery.
- The item must be unused, unworn, and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase or order confirmation may be required.
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
- Personalized or custom-made products
- Gift cards
- Downloadable digital products
- Clearance or final-sale items
- Perishable goods
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.
When contacting us, please provide:
- Your order number
- A description of the issue
- Clear photographs showing the damage or error
We will review the issue and arrange a replacement, exchange, or refund where appropriate.
How to Request a Return
To initiate a return:
- Contact our customer support team.
- Include your order number and reason for return.
- Wait for return instructions and authorization.
- Package the item securely and send it to the return address provided.
Returns sent without prior authorization may not be accepted.
Return Shipping
- Customers are responsible for return shipping costs unless the item is faulty, damaged, or sent in error.
- We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.
Refund Process
Once we receive and inspect your returned item:
- We will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method.
- Refunds typically appear within 5–10 business days, depending on your payment provider.
Exchanges
We offer exchanges for eligible items when stock is available.
If you would like to exchange an item, please contact us before returning the product.
Order Cancellations
Orders may be cancelled before they are dispatched.
Once an order has been shipped, it cannot be cancelled and must follow the standard return process.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card provider or payment service.
- Contact your bank, as processing times can vary.
If you have completed these steps and still have not received your refund, please contact our support team.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Gifts Unseen
Email: support@giftsunseen.com
Website: www.giftsunseen.com
We are committed to making your shopping experience as smooth and enjoyable as possible.