Overview

Welcome to Gifts Unseen. The terms "we", "us" and "our" refer to Gifts Unseen. We operate this online store and website, including its products, content, features and services.

Our store is powered by Shopify. These Terms of Service explain your rights and responsibilities when using our website or purchasing our products.

Please read these Terms alongside our Privacy Policy.

Access and Account

You must have the legal capacity or appropriate permission to use our services and make purchases.

You agree to provide accurate, current and complete information when creating an account or placing an order.

You are responsible for protecting your account credentials and notifying us of suspected unauthorised access.

Our Products

We make reasonable efforts to accurately describe and display our products. Colours may vary slightly depending on screen settings.

Natural materials may have variations in colour, texture or grain.

Personalisation details, including names, dates and messages, should be checked carefully before ordering.

All products must meet applicable statutory quality and description requirements.

Orders

When you submit an order, you make an offer to purchase the selected products. Orders are subject to acceptance and availability.

We may contact you if there is a problem with payment, stock, personalisation or pricing.

If you need to amend a personalised order, contact us promptly. Changes may not be possible once production has started.

Your statutory cancellation rights and our Returns & Refunds Policy apply where relevant.

Prices and Billing

Product prices are displayed on our website and may change for future purchases.

Applicable taxes, delivery charges and other mandatory charges will be displayed as required before checkout is completed.

You agree to provide accurate payment and billing information and to use a payment method you are authorised to use.

Shipping and Delivery

We aim to prepare and dispatch orders within the estimated times shown during checkout or in product information.

Personalised products may require additional production time.

Where we arrange delivery, responsibility for the goods generally remains with us until you or a person identified by you takes physical possession, subject to applicable law.

Statutory rights apply if goods are late or not delivered.

Intellectual Property

Our branding, product photographs, descriptions, graphics, website content and other protected material belong to Gifts Unseen or the relevant rights holders.

You must not reproduce or commercially exploit protected material without permission or another lawful basis.

If you provide artwork or logos for personalisation, you confirm that you have the necessary rights or permissions.

Optional Tools

Our website may provide access to tools or features operated by third-party providers.

Such tools may have separate terms and privacy policies. Please review them before use.

We may introduce new features and services from time to time.

Third-Party Links

Our website may contain links to independent websites and external services.

We do not control their content or privacy practices. Please review their policies before using their services.

This does not affect our responsibilities for purchases made directly from Gifts Unseen.

Relationship with Shopify

Gifts Unseen is powered by Shopify, which enables us to provide our online shopping services.

Purchases made through our store are transactions directly between you and Gifts Unseen.

Shopify is not the seller of the products purchased from Gifts Unseen.

The Shopify-specific terms supplied in our original merchant template should be reviewed before publication.

Privacy Policy

Personal information collected through our website is handled in accordance with our Privacy Policy.

Shopify also processes certain information in connection with hosting and providing our online store.

Read the Shopify Consumer Privacy Policy for additional information.

Feedback

You may submit product reviews, suggestions and other feedback.

You confirm that any content you submit is lawful and that you have the rights necessary to provide it.

Where permitted, we may use feedback to operate, improve and promote our services, subject to applicable privacy and intellectual property laws.

Errors, Inaccuracies and Omissions

Occasionally, website information may contain errors relating to pricing, descriptions, availability or delivery.

We may correct such errors and update information. Any changes to accepted orders will be handled in accordance with applicable contract and consumer law.

Prohibited Uses

You must not use our website for unlawful, fraudulent or harmful purposes.

• Do not attempt unauthorised access.
• Do not distribute malware.
• Do not impersonate others.
• Do not misuse personal information.
• Do not interfere with website security.
• Do not send spam or malicious content.

We may restrict access where reasonably necessary to protect our services.

Agents

Automated or semi-automated software interacting with our services must comply with applicable access restrictions and security measures.

Automated agents must not misrepresent themselves, circumvent security controls, bypass CAPTCHAs or ignore restrictions on access.

We may limit automated access where necessary.

Termination

We may restrict or terminate website access where there is a legitimate reason, including serious misuse or security concerns.

Termination does not remove outstanding lawful obligations or rights relating to purchases already made.

Disclaimer of Warranties

We aim to keep our website accurate and accessible, but occasional technical interruptions may occur.

Nothing in this section excludes statutory guarantees or consumer rights relating to goods purchased from us.

Limitation of Liability

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any liability that cannot legally be excluded.

We remain responsible for foreseeable losses caused by our breach of contract or failure to exercise reasonable care and skill, as required by law.

Indemnification

You remain responsible for unlawful conduct and infringements of third-party rights arising from material you provide.

Any claim for losses must comply with applicable law and cannot remove statutory consumer protections.

Severability

If any provision of these Terms is found unlawful or unenforceable, the remaining provisions will continue to apply where legally possible.

Waiver and Entire Agreement

A failure to enforce a provision does not automatically waive our right to enforce it later.

These Terms, together with applicable policies and order-specific information, describe the agreement governing use of our services, subject to mandatory law.

Assignment

Rights and obligations under these Terms may only be transferred where permitted by applicable law.

Any transfer will not remove your statutory consumer rights.

Governing Law

These Terms are governed by the laws of England and Wales, subject to applicable mandatory consumer protections.

Consumers retain any rights to bring proceedings in courts with jurisdiction under applicable law.

Headings

Headings are provided for convenience and do not change the meaning of these Terms.

Changes to Terms of Service

We may update these Terms from time to time.

Updated versions will be published on our website and material changes notified where required by law.

Changes will not retrospectively remove rights relating to existing purchases.

Contact Information

Gifts Unseen

Email: shopify@giftsunseen.com

Telephone: +44 7405 398673

29 George Street
Broughton
Brigg
DN20 0LB
United Kingdom

Business registration and VAT details should be added where applicable.