Everything you need to know about shopping with Gifts Unseen, placing orders, personalised products, delivery and your rights as a customer.
Welcome to Gifts Unseen, where every gift tells a story.
These Terms and Conditions explain the rules governing the use of our website, the purchase of our products and the services we provide.
Please read them carefully before placing an order.
Nothing in these Terms affects your statutory consumer rights under applicable UK law.
Many of our products are made especially for you using the details you provide.
We aim to process orders carefully and provide clear delivery information.
We're committed to helping resolve issues and respecting your legal rights.
Gifts Unseen is a family-run personalised gifts business offering thoughtful products for a wide range of occasions.
Our range includes personalised doormats, mugs, coasters, keyrings, aprons and other gift products.
We aim to provide accurate product information, secure transactions and helpful customer service.
When using our website or placing an order, you confirm that:
We may refuse transactions where there is a legitimate legal or security reason to do so.
We make reasonable efforts to display product descriptions, specifications, photographs and prices accurately.
Customers are responsible for checking the spelling, dates, names, messages and other personalisation details submitted with an order.
We may reproduce those details as provided, subject to the product's design and production requirements.
When placing an order, you agree to:
Orders are subject to acceptance and product availability.
We may decline or cancel an order where there is a legitimate reason, such as suspected fraud, stock unavailability or an obvious pricing error, subject to applicable consumer law.
You will receive an order confirmation email when your order is submitted. The point at which a binding contract is formed should be stated consistently with our checkout and order acceptance process.
If an obvious pricing error is identified, we will contact you where appropriate and handle the affected order in accordance with applicable law.
We aim to prepare and dispatch orders within the timescales communicated on our website or at checkout.
Unless otherwise agreed, applicable UK consumer law governs delivery deadlines and remedies for late or undelivered goods.
Where we arrange delivery, responsibility for the goods generally remains with us until they come into the physical possession of you or a person you have identified to receive them, subject to applicable exceptions.
We want customers to be happy with their purchases.
Eligible non-personalised online purchases may be cancelled within the statutory cancellation period.
Goods made to your specifications or clearly personalised are generally exempt from change-of-mind cancellation rights.
For more information, please see our Returns & Refunds Policy .
Website content owned by or licensed to Gifts Unseen may include:
Such content is protected by applicable intellectual property laws.
You must not reproduce or commercially exploit protected content without appropriate permission or another lawful basis.
If you supply artwork, logos or other material for personalisation, you confirm that you have the necessary rights or permissions for the requested use.
When using our website, you agree not to:
We may restrict access where necessary to protect our customers, business or systems.
If you create an account, you are responsible for keeping your login information secure.
We may suspend accounts where necessary for legitimate security, legal or misuse concerns.
Nothing in these Terms excludes or restricts liability where doing so would be unlawful.
This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and rights or remedies that cannot legally be excluded under consumer protection law.
We are not responsible for losses that are not a foreseeable consequence of our breach or failure to exercise reasonable care and skill, subject to applicable law.
Our products are supplied for domestic and private use unless otherwise agreed. Separate terms may apply to business purchases.
We aim to keep our website available and its information accurate and up to date.
However, temporary interruptions, technical issues or maintenance may occasionally occur.
We may update website content, features and product information as needed.
Nothing in this section removes any statutory rights relating to products or services purchased from us.
Our website may link to third-party websites or use external services, including payment and delivery providers.
Independent third-party websites may have their own terms and policies.
We are not responsible for content published by independent external websites.
This does not remove our responsibilities to customers under applicable consumer law.
We take customer privacy seriously.
Our Privacy Policy explains how we collect, use, store and protect personal information.
Please read our Privacy Policy for further information.
We may update these Terms to reflect changes in our business, services or legal obligations.
Revised Terms will be published on this page with an updated date.
Changes will not retrospectively remove contractual or statutory rights relating to orders already placed.
These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply.
Disputes may be brought before courts with jurisdiction under applicable law.
Customers residing elsewhere in the United Kingdom retain any applicable rights to bring proceedings in their home jurisdiction.
If you have any questions about these Terms and Conditions, please contact:
Gifts Unseen
Email: support@giftsunseen.com
Website: www.giftsunseen.com
We're happy to help with questions about orders, products and our policies.
At Gifts Unseen, our goal is to provide a secure, enjoyable and trustworthy shopping experience.
We're proud to be a family-run business creating personalised gifts for the moments that matter.
Personalised products are generally excluded from change-of-mind cancellation rights. Contact us as quickly as possible if you need to request a change.
Please contact our support team with your order number and details of the problem. Your statutory rights apply.
Contact us immediately. Changes may be possible before production starts, but cannot always be guaranteed.
Delivery estimates depend on the product, production requirements and shipping destination. Available estimates are provided during the ordering process.
Email support@giftsunseen.com and our team will help with your enquiry.
Whether you're checking an order, looking for product information or have a question about our terms, we're here to help.
Gifts Unseen
Contact Our Team âGifts Unseen â Where Every Gift Tells a Story.
